The two key methods to start any workflow investigation starts with observation and expert interviews. The information gained can then be use to make a process map to better convey important information through visualization.
Supporting sustainable efforts in your company and turning it into a story your customers can be a part of will make loyal customers. Start by looking at what you throw away. I give two examples that cover coffee and grain waste and three ideas than can help turn them into profit for your company.
Curbside pickup is here to stay, now is time to elevate curbside customer service. Here are a few ideas you can improve in 2 minutes.
If you’re looking to start or grow a business you need to understand the processes that make your business work. If it only exists in your head you run the chance of creating incorporated inefficiencies in your processes because without a solid list you will struggle to create and maintain the critical processes that drive your business’s success.
How to solve the problem of what task to do first when everything seems like priority number one using these four steps.
Understating the early phases of your customers and employees experience will help you avoid costly assumptions and mistakes.
Exploring how to better understand and improve the employee experience through journey mapping from a service design map and what I learned along the way.
Have no original ideas? That’s okay, few people do. But you can take others ideas and craft them to fit your problem. Here are my top three tools and strategies to help you capture and craft ideas.
Is your company prepared for the next crisis? Scenario planning will help you craft possible responses to finical crisis so your business is prepared. Let’s see what we can take from this resource intensive process and apply it to smaller businesses.
How to quickly and quietly generate solutions to your pressing business problems and build team confidence.