Failure following success Many business owners feel stuck scaling their business, but not in the way you’d expect. Their revenue looks solid. Customers are happy. Things seem to be working. But something feels off. Growth doesn’t feel sustainable. They’re tired. Their team is overwhelmed. And what’s under the hood doesn’t match the surface-level success. This […]
How Facilitation and Leadership Drive Team Performance
Matthew Shipp delves into the art of balancing leadership and facilitation to enhance team dynamics. Discover practical strategies for fostering collaboration, improving communication, and driving business success. Learn how leaders and facilitators can navigate their roles to create a more engaged and efficient team, and explore real-world examples of effective problem-solving and innovation in action.
Brewing Success: Upshot Coffee’s Growth Journey
In a dynamic market, Upshot Coffee achieved significant growth by applying effective problem solving and strategic design. This case study reveals how, through strategic planning and operational efficiency, a coffee shop and roastery realized a 336.36% increase in revenue over three years. Key to this success was aligning team efforts with customer feedback, optimizing barista workflows, and involving customers in merchandise shelving redesign. The focus was on practical solutions and strategic decisions to improve service and operational flow.
Effective Team Collaboration: A Guide for Overwhelmed Business Owners
A structured format for teamwork is one of the best ways to get things done and make progress. By using a structured format, we can ensure that all ideas are given equal weight. This can help avoid the problems of groupthink and make sure we look at a lot of different points of view. For teams to work well together, they need to be able to make good decisions. As a facilitator, I’ve learned that it’s important to make sure everyone feels safe and supported. A facilitator can help a team make better decisions and take consistent, daily steps toward reaching its goals.
2 Methods that Harness the Power of Discussing Group Ideas
Have you ever been in a meeting where the point of the idea was to share group ideas and then the two most outspoken members took over pitching their ideas and it just spiraled out of control? There are a few reasons why this might happen. I share my thoughts a discuss two methods to keeping the meeting on track and the ideas flowing.
Stay ahead of the curve: An inclusive way to identify skill gaps
How can you assess if your team has any skill gaps before diving into a new project? How can you decide if you need to hire a new person to bridge a gap in your team’s skills? Use these 5 methods to help assess your team.
Find business gaps with this one easy tip
How do I know who my customers are and what their needs are? This question has plagued me for the better part of 2 years. I’ve found a tip that uses a free tool to help you start narrowing down who needs your help and what companies they work for. If you read through Glassdoor reviews, you’ll see a pattern of pain points and gaps that you can help fix. This information will also help you craft a more specific question to determine if you’re a good fit for the client when you get that first follow-up call.
These 2 things are crushing your team effectiveness
In this video, I talk about two major problems that keep team meetings from being effective and show you a few secrets on how to deal with them.
Three ideas to profit from coffee and grain waste
Supporting sustainable efforts in your company and turning it into a story your customers can be a part of will make loyal customers. Start by looking at what you throw away. I give two examples that cover coffee and grain waste and three ideas than can help turn them into profit for your company.
Improving the curbside pickup experience in 2 minutes
Curbside pickup is here to stay, now is time to elevate curbside customer service. Here are a few ideas you can improve in 2 minutes.
