Matthew Shipp delves into the art of balancing leadership and facilitation to enhance team dynamics. Discover practical strategies for fostering collaboration, improving communication, and driving business success. Learn how leaders and facilitators can navigate their roles to create a more engaged and efficient team, and explore real-world examples of effective problem-solving and innovation in action.
Brewing Success: Upshot Coffee’s Growth Journey
In a dynamic market, Upshot Coffee achieved significant growth by applying effective problem solving and strategic design. This case study reveals how, through strategic planning and operational efficiency, a coffee shop and roastery realized a 336.36% increase in revenue over three years. Key to this success was aligning team efforts with customer feedback, optimizing barista workflows, and involving customers in merchandise shelving redesign. The focus was on practical solutions and strategic decisions to improve service and operational flow.
Stay ahead of the curve: An inclusive way to identify skill gaps
How can you assess if your team has any skill gaps before diving into a new project? How can you decide if you need to hire a new person to bridge a gap in your team’s skills? Use these 5 methods to help assess your team.
Improve your workflows using two key methods
The two key methods to start any workflow investigation starts with observation and expert interviews. The information gained can then be use to make a process map to better convey important information through visualization.
How to prioritize tasks in four steps
How to solve the problem of what task to do first when everything seems like priority number one using these four steps.
Effectively Improve the Employee Experience
Exploring how to better understand and improve the employee experience through journey mapping from a service design map and what I learned along the way.
Finding the pain points in your business
We drill down even further into each phase of your selected scenarios and start to uncover valuable insights such as discover silos, identify assumptions, and begin to create opportunities for improvement.
