How to solve the problem of what task to do first when everything seems like priority number one using these four steps.
Avoid costly mistakes, know your customer and employee experience
Understating the early phases of your customers and employees experience will help you avoid costly assumptions and mistakes.
Effectively Improve the Employee Experience
Exploring how to better understand and improve the employee experience through journey mapping from a service design map and what I learned along the way.
Top tools for capturing and crafting ideas
Have no original ideas? That’s okay, few people do. But you can take others ideas and craft them to fit your problem. Here are my top three tools and strategies to help you capture and craft ideas.
Scenario Planning – Don’t Plan to Fail.
Is your company prepared for the next crisis? Scenario planning will help you craft possible responses to finical crisis so your business is prepared. Let’s see what we can take from this resource intensive process and apply it to smaller businesses.
Quickly Solve Your Business Problems
How to quickly and quietly generate solutions to your pressing business problems and build team confidence.
Finding the pain points in your business
We drill down even further into each phase of your selected scenarios and start to uncover valuable insights such as discover silos, identify assumptions, and begin to create opportunities for improvement.
How to identify inefficiencies in your business
Is your service-based company firing on all cylinders? Are there areas where productivity is not where it should be? If so, it’s time to find where the breakdowns are happening. To do that you need to take a look under the hood of your company’s systems. That’s a lot of moving parts. So how are you going to capture the breakdowns?
