If you’re looking to start or grow a business you need to understand the processes that make your business work. If it only exists in your head you run the chance of creating incorporated inefficiencies in your processes because without a solid list you will struggle to create and maintain the critical processes that drive your business’s success.
Avoid costly mistakes, know your customer and employee experience
Understating the early phases of your customers and employees experience will help you avoid costly assumptions and mistakes.
Effectively Improve the Employee Experience
Exploring how to better understand and improve the employee experience through journey mapping from a service design map and what I learned along the way.
Scenario Planning – Don’t Plan to Fail.
Is your company prepared for the next crisis? Scenario planning will help you craft possible responses to finical crisis so your business is prepared. Let’s see what we can take from this resource intensive process and apply it to smaller businesses.
How to identify inefficiencies in your business
Is your service-based company firing on all cylinders? Are there areas where productivity is not where it should be? If so, it’s time to find where the breakdowns are happening. To do that you need to take a look under the hood of your company’s systems. That’s a lot of moving parts. So how are you going to capture the breakdowns?
